Refund policy

UK Return and Refund Policy

Returns and Refunds

Changed your mind?
You can return unopened items in their original sealed packaging within 14 days of receiving your order. Please let us know by emailing hello@juniandco.com within those 14 days, then send the items back to us within 14 days of telling us.

For hygiene reasons, we can’t accept change-of-mind returns of items that have been opened or unsealed after delivery.

The cost of returning change-of-mind items is the customer’s responsibility. We recommend using a tracked service, as we can’t accept responsibility for items lost in transit.

Faulty, damaged or incorrect items
Please inspect your order when it arrives, and contact us straight away if anything is faulty, damaged or not what you ordered, so we can put it right. We’ll cover the cost of returning these items.

Allergic reactions
If you experience an allergic reaction, please stop using the product and contact us with as much information as possible, including photos. If irritation continues, please seek medical advice.

Your refund
Once we’ve received and checked your return, we’ll refund you to your original payment method within 10 business days. For change-of-mind returns of a whole order, this includes the standard delivery charge you originally paid. Please allow some time for your bank or card provider to process it. If more than 15 business days have passed since we approved your return, please contact us at hello@juniandco.com.

Returns address
JUNI & CO, 4 The Royal Arcade, Norwich, NR2 1NQ


Canada Returns and Refund Policy

Due to hygiene reasons we cannot accept returns unless an item:

  • is incorrectly shipped,

  • defective or damaged,

  • or causes an allergic reaction

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you experience an allergic reaction, please cease use of the product and contact us with as much information as possible including photos. If irritation continues seek medical advice.

Any applicable refunds will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@juniandco.com.